We want you to be completely satisfied with your purchase from Maxio.co.uk.
14-Day Returns: You have 14 days from the delivery date to return an item for a refund or exchange.
Eligibility for Returns: To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
How to Initiate a Return: To initiate a return, please get in touch with our customer support team. Provide your order number and a brief description of the reason for the return. We will guide you through the process.
Return Shipping Costs: Customers are responsible for shipping costs unless the item is faulty, damaged, or not as described.
Refund Process: Once we receive and inspect the returned item, we will process your refund or exchange within a reasonable timeframe.
Non-Refundable Items: Certain items are non-refundable, such as perishable goods, personalized products, and downloadable software.
Faulty or Damaged Items: If your order arrives damaged or faulty, please get in touch with us immediately, providing photographic evidence of the issue. If applicable, we will arrange for a replacement or issue a full refund, including return shipping costs.
Consumer Rights: Our return policy respects your statutory consumer rights under UK law.
If you have any questions or concerns about our return policy, please reach out to our customer support team. We are here to assist you with a hassle-free return process.